Information Criterion

1. Information on the basic characteristics of the product
The essential properties of the products we offer can be found in the product descriptions on the product overview pages and in the information and illustrations on the product detail pages. If you have placed the goods in the virtual shopping cart, you will receive an overview of the goods and their properties until the order is sent.

2. Email: Support@Joybox.Ntesmail.Com
from 7.30 a.m. to 11.30 p.m. daily.
Please try again later or send an e-mail in advance with your invoice number, customer number and any e-mail traffic to our e-mail support at This is active 20 hours a day and answers all inquiries until 11:30 p.m o'clock on the same day. This promise also applies to all Saturdays and Sundays as well as all public holidays. Unfortunately, without the information listed, we cannot make any guarantees about your order.

Please note that these services are not customer service or customer service offers, but are used exclusively for the processing of closed contracts and for questions about contract processing.

3. Information on the total price and price calculation as well as shipping costs
You will receive information on the total price and price calculation during the ordering process after you have placed the goods in the shopping cart. To do this, click on the “Shopping Cart” icon.

4. Information on the costs of the means of distance communication used to conclude the contract.
For the use of our online offer and the placing of orders, there are no further costs beyond the simple use of the Internet access.

5. Information on payment, delivery and terms of use, execution dates and complaint procedures
5.1 Payment Terms

The payment terms result from point 5 of the terms and conditions.

5.2 Terms of Delivery and Service

The delivery and service conditions result from points 3 and 4 of the GTC.

5.3 Service Delivery Date

The following service delivery deadline applies to our online shop: The item is ready for delivery and will be picked up immediately. Delivery takes place at the latest within one working day (Monday to Friday, excluding public holidays) after conclusion of the contract or receipt of the order when paying by direct debit, PayPal, credit card (VISA, MasterCard, American Express) and invoice.

In the case of prepayment, delivery takes place at the latest within one working day (Monday to Friday, excluding public holidays) after receipt of payment.

5.4 90 Day Money Back Promise

We constantly strive to exceed our customers' requests. Therefore, in addition to the statutory 14-day right of return, every customer enjoys a 90-day money-back promise on all unused items. Opening a sealed item is considered hygienic use.

You can revoke your contractual declaration in accordance with the legal requirements of the right of withdrawal (see cancellation policy) within 14 days and then for a further 90 days without giving written reasons (e.g. by letter, fax, e-mail) or by return the item with our money. Take Back Promise. Our additional 365-day return period begins after the statutory withdrawal period has expired. To meet the 365-day deadline as part of our refund promise, simply send your cancellation notice or the item itself.

Please note that if you use our "money back promise", you will have to bear the postage costs for the return shipment to us. Unfortunately, we have to completely exclude products that have already been used from our 365-day money-back promise.

Please send the goods within the framework of our money-back promise, i.e. at your expense, INCLUDING THE COPY OF THE INVOICE, YOUR BANK DETAILS (so that we can arrange for a prompt and immediate refund of the purchase price) and the reference to the 'credit to:

If you have any further questions, please contact our email support hotline, which is open 20 hours a day and will respond to all inquiries by 11.30pm the same day. This promise also applies to all Saturdays and Sundays, as well as all public holidays.

6. Information on the existence of legal liability for the goods
The statutory warranty provisions apply. The warranty period is two years and starts from the delivery of the goods.

7. Information on the existence and conditions of the guarantee
7.1 1-year product guarantee

In addition to the legal guarantee, we offer you a full guarantee of 1 years in accordance with the following provisions. The warranty period is 1 years and begins upon expiry of the statutory warranty period.

If you want to appeal the guarantee case to us, you must send the goods back to us. In this case you will have to pay the shipping costs yourself. If an incoming inspection by us results in a warranty claim in accordance with these provisions, we will send you a replacement and refund the postage for the cheapest method of postage.

You must provide a copy of the original invoice for your claim. We ask for your understanding that we have to reject a complaint without enclosing the respective invoice. Ultimately, we can only calculate the warranty period based on this evidence. The obligation to pay the invoice naturally only applies in cases of additional guarantee provided by us. A revocation is of course always possible without enclosing the invoice.

The guarantee includes the guaranteed properties of the products as they have been specified in the descriptions of the service/article. In particular, wear and tear of the goods or defects that have arisen due to circumstances that have arisen due to incorrect use or behavior that lies outside our area of responsibility are excluded from the guarantee. If the replacement of the same model is no longer possible, we are free to provide you with a corresponding follow-up model in this case.

In particular, damage or defects resulting from improper use, improper and/or improper handling and/or failure to observe any installation instructions do not fall within the 10-year guarantee granted by us. We also exclude the guarantee in cases where the defects have arisen because the respective instructions for use have not been followed. We also reserve the right to first check the products you send us for the warranty requirements standardized here.
Furthermore, we kindly point out that in the event of a warranty claim, the warranty period itself is not extended. Of course, we cannot grant a new guarantee period of another 10 years in such cases. However, the remaining warranty period for the product originally purchased from us will continue to apply.

7.2 Low Price Guarantee

If you find our product or a product with the same function from another supplier at a lower price including shipping costs than the price specified by us in the respective campaign period, we will refund you without exception the difference compared to the products purchased from us and an additional 0.10 euros per product.

The prerequisite is that this supplier does not limit the goods offered to the number of items and that they can also be supplied.

8. Relevant information, conditions, terms and methods for exercising the right of withdrawal
The buyer has the right of withdrawal if he is a consumer. Consumers within the meaning of the law and the contractual conditions used are natural persons with whom we enter into business relationships without this predominantly being a commercial or self-employed professional activity.

9. Information on shipping restrictions and payment methods
9.1 The following delivery restrictions apply to the range of goods:

The delivery area is USA.

Delivery takes place only in normal domestic quantities

Products marked as "promotional products" are in most cases limited to 1 piece per order. This fact is indicated in the item description.

9.2 The following payment methods are available:

Direct debit (up to 80 euro order value)
invoice
Advance payment (up to 500 Euro order value)
PayPal
VISA
MasterCard
American Express
Bank transfer

INFORMATION REQUIREMENTS FOR CONTRACTS IN ELECTRONIC COMMERCIAL TRANSACTIONS

1. INFORMATION ON THE FORMATION OF A CONTRACT
The contract between the seller and the buyer is concluded in accordance with point 2 of the general terms and conditions (GTC) of the seller (see above).

2. RESERVATION INFORMATION FOR NON-DELIVERY IN CASE OF UNAVAILABILITY OF GOODS

In accordance with point 3 of the general terms and conditions (GTC) of the seller, the seller reserves the right not to provide the promised service and thus the delivery of the goods in the event that it is not available (see above).

3. INFORMATION ABOUT THE TECHNICAL STEPS LEADING TO A CONTRACT FOR AN ORDER THROUGH THE ONLINE STORE

The conclusion takes place through an offer and acceptance.

3.1 Customer Offer

If the customer has found a product in the seller's product range that matches his wishes, he can place the product in the shopping cart. If the customer wishes to view the shopping cart, he can do so at any time by clicking on the "shopping cart" button. Products that the customer does not want or no longer want to order can be removed from the basket at any time by pressing the basket button or the number of desired goods to be ordered can be increased or decreased by entering a new number in the shopping basket using the keyboard.

After all the desired goods have been placed in the shopping cart, the customer must enter the data required for ordering the goods or log into an existing customer account. The seller has marked the input fields where the customer has to provide his mandatory information for proper order processing.

After the customer has provided all the information, all the information about the order to be placed is displayed on the order completion page. Depending on the payment method selected, further information will be requested there. If all information is complete and correct, the customer completes the order by clicking on the "Buy" button.

3.2 Acceptance by the seller

The acceptance of the customer's offer is carried out by the seller in accordance with point 2.2 of the general terms and conditions (GTC) of the seller (see above).

4. INFORMATION ON THE CONSERVATION OF THE AGREEMENT TEXT AND POSSIBILITY OF ACCESS FOR THE CUSTOMER TO THE SALE THROUGH THE ONLINE STORE

The contract text is saved in the seller's shop system. The customer can always view the general terms and conditions (GTC) on this website. The data of the single order as well as the terms and conditions are automatically sent to the customer via e-mail. After the customer has completed the order, the data is no longer accessible via the Internet.

5. INFORMATION ON TECHNICAL MEANS TO DETECT AND CORRECT ERRORS IN SELLING THROUGH THE ONLINE STORE

The customer can correct his information at any time. This applies both to the number of ordered goods and to the selected goods themselves. For this purpose, the customer can change his information using the mouse or keyboard and remove the goods from the shopping cart as well as increase the number of individual goods to be ordered or decrease . In addition, all information about the order is redisplayed before it is completed and the customer is given the opportunity to make corrections.

6. INFORMATION ON THE LANGUAGES AVAILABLE FOR THE CONCLUSION OF THE CONTRACT

Only Italian is available for the conclusion of contracts.