Order Problem

Frequently asked questions about payment
Why wasn't my order paid successfully?

Usually we found the payment failed due to bank payment security protection.

Here are some suggestions for you to place the order successfully:

(1) Would you please confirm with bank service first and then try again?

(If you have already tried 3 times, please wait 24 hours and try again; you can also change another card to make the payment):

1. Contact your bank and explain that you will carry out this transaction yourself.

2. Request your bank to authorize the payment, then the order will be paid successfully;

3. Tell us your order number, we will help to check the status and arrange to ship the package for you.

(2) You can also try using Paypal and this is an easier way.

How can I cancel my order?

Please contact Bestvibe Customer Service (support@joybox.ntesmail.com) immediately once you decide to change or cancel your order.

If your order has been dispatched at the time you contacted us, you can easily return the item to us.

Can't find the solution to my questions?

If your question is still not solved, please contact us.

Email: support@joybox.ntesmail.com

Live Chat: Just click Live Chat above the search box, we will answer your question immediately.