Return & Refund

90 Day Money Back Guarantee
90-day return policy: We offer a 90-day money-back guarantee. If you are unsatisfied with our product and it is unopened, you can return the product to us and get a refund.

180-day guarantee: We also offer a 180-day guarantee (180 days from receipt) that covers any potential defects in materials and workmanship.

Please note: due to health and hygiene reasons, we cannot offer refunds or exchanges if products have been opened, worn or used. To request a return, please contact our customer service team (Support@Joybox.Ntesmail.Com) to arrange the return and receive instructions on how to proceed.

Wrong product ordered
If you change your mind or realize you have ordered the wrong product, please contact our Customer Service (Support@Joybox.Ntesmail.Com). We may make a change or cancel your order before the product is dispatched from our warehouse.

If your product has already been shipped, we can no longer make any changes.